Warranty & Returns Policy for OrganiQ.QA

1. Warranty

OrganiQ Trading WLL ("OrganiQ Trading," "we," "us," or "our") offers warranties on certain products purchased through the e-commerce website OrganiQ.QA ("the Website"). The specific warranty terms and duration vary depending on the product and are outlined on the product page. To make a warranty claim, please contact our customer support team at sales@organiq.qa with your order number and a description of the issue. We may request additional information or documentation to process your claim. OrganiQ Trading reserves the right to repair, replace, or refund the product at our discretion. Warranty coverage may be voided if the product has been misused, abused, or altered in any way.

2. Returns

We want you to be completely satisfied with your purchase from OrganiQ.QA. If you are not satisfied for any reason, you may return the product within 3 days of receipt for a refund or exchange, subject to the following conditions: The product must be in its original condition, unused, and in its original packaging. You must provide proof of purchase, such as your order number or receipt. Certain products, such as perishable goods, are not eligible for return unless they are damaged or defective upon receipt. To initiate a return, please contact our customer support team at sales@organiq.qa within 24 hrs of delivery receipt to request a return authorization. Once your return is authorized, you will receive instructions on how to return the product. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.

3. Refunds

Refunds will be issued to the original payment method used for the purchase. Please allow 15 business days for the refund to be processed and reflected in your account. If you are returning a defective or damaged product, we will also reimburse you for any return shipping costs incurred.

4. Exchanges

If you would like to exchange a product for a different size, color, or style, please contact our customer support team at [contact@email.com] to request an exchange authorization. Once your exchange is authorized, you will receive instructions on how to return the original product and place a new order for the desired product.

5. Contact Us

If you have any questions or concerns about our Warranty & Returns Policy, please contact us at sales@organiq.qa. By making a purchase from OrganiQ.QA, you acknowledge that you have read, understood, and agreed to this Warranty & Returns Policy. If you do not agree with any part of this policy, please do not make a purchase from the Website.